Under the direct supervision of the Director of Operations and the general supervision of the Senior VP, coordinates outgoing destination and incoming referrals from outside sources into geographically appropriate Long & Foster Sales Offices/Sales Associates, Mortgage, Title, Insurance and Moving. Serves as primary point of contact for clients demonstrating a thorough knowledge of service offerings, relocation procedures, and geographical knowledge of the market. Responsible for providing exceptional customer service by responding timely, pro-actively anticipating needs, and implementing solutions to service concerns. Works closely with sales associates on property files to ensure risks to properties are mitigated.

Job Duties and Responsibilities

1. Receives customer referral information from relocation companies, affinity clients and other brokers or members whose clients require real estate services within Long & Foster service area or located outside of the Long & Foster service area.
2. Conducts a thorough assessment and counsels with client to identify service offerings and product options needed. Initiates the appropriate referral opportunities to real estate brokerage, mortgage, title, insurance, moving and orchestrates set up for the appropriate CRES Services.
3. Conducts a thorough assessment and counsels with client to identify service offerings and product options needed. Initiates the appropriate referral opportunities to real estate brokerage, mortgage, title, insurance, moving and orchestrates set up for the appropriate CRES Services.
4. Maintains records of all referrals and evaluates information received from Sales Associates and Branch Mangers. Recommends corrective actions when appropriate. Follow described work-flow in providing services to our clients and customers.
5. Conducts field inspections of inventory properties to monitor the condition of listings and provide quality control. Oversees that inventory properties are properly maintained. This includes confirming utilities are on, properties are winterized when seasonally necessary, and properties are clean.

Qualifications:

Education:

• High school diploma or equivalent
• Associate degree preferred.

Experience:

• Minimum of 1 year of Real Estate or related industry experience
• Excellent verbal and written communication skills.
• Proficiency in computer skills as well as general office equipment, i.e. telephone, copier, fax., etc.

Work Environment:

• Work inside, use general office equipment (telephone, computer, etc).
• Perform sitting, bending, kneeling, twisting, standing, walking, reaching, and grasping within the scope of this position.
• Ability to occasionally lift up to 15 lbs.

Knowledge and Skills:

• CUSTOMER FOCUS: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• ORGANIZATIONAL AWARENESS: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• QUALITY ORIENTATION: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• CONCEPTUAL THINKING: Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations
• USAGE OF FUNCTIONAL EXPERTISE: Acquiring and applying technical and functional knowledge in one’s own technological area of specialty.
• PLANNING AND ORGANIZING: Set priorities and define actions, time and resources needed to achieve predefined goals.
• ACCOUNTABILITY: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• INITIATIVE: Spotting opportunities within a circle of influence; anticipating risks or challenges and acting on them; self-starting rather than waiting passively until the situation demands action.
• RESULTS ORIENTATION: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Wage:

$54,000 - $60,000 annually, actual wages based upon education and experience

Benefits:

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

Equal Opportunity Employer